Política de envío

At MDI Salon Equipment Inc., we are committed to ensuring a smooth and reliable shipping experience. Please review the following shipping guidelines before placing your order.

Delivery & Shipping Carriers

  • We ship orders nationwide across the United States.
  • All parcel/small package deliveries are processed and delivered through UPS, and all Shipments/LTL deliveries are processed through Freight Services

📢 Important: If your order arrives damaged, you must provide video evidence within 24 hours of receipt to initiate a damage claim.

Order Processing & Shipping Times

  • Processing Time: Orders are typically processed within 2-5 business days after payment is confirmed.
  • Estimated Delivery: Delivery times vary based on location and selected shipping method. Estimated delivery dates will be provided during checkout.
  • Expedited Shipping: Expedited shipping options may be available at an additional cost.

Shipping Fees & Costs

  • Shipping charges are calculated at checkout based on the destination, item weight, and shipping method.
  • Free Shipping: Some promotions may include free shipping based on order total or product selection.

📢 Storage Fee Notice: Orders not picked up or shipped within two weeks will incur a $25 per day storage fee.

Tracking & Delivery Updates

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order on the UPS website at www.ups.com/track.

Lost, Delayed, or Damaged Shipments

  1. Lost Packages: If your package is marked as delivered but not received, please check with UPS before contacting us.
  2. Shipping Delays: MDI Salon Equipment Inc. is not responsible for delays caused by weather, carrier issues, or other external factors.
  3. Damaged Shipments:
    • Damaged Shipments:
      • Any damages must be reported within 24 hours of receipt.
      • Customers must provide video evidence to file a claim.
      • LTL/Freight Deliveries: Inspect all freight before signing the delivery receipt. Any visible damage or missing pieces must be noted on the carrier's Bill of Lading (BOL) or delivery receipt at the time of delivery. Signing without noting damage may limit or void the claim.
      • MDI Salon Equipment Inc. will work with UPS for parcel shipments or the freight carrier for LTL shipments to resolve the issue, but replacements are not guaranteed for late-reported damage claims.

In-Store Pickup

  • Customers who select in-store pickup will receive a notification once their order is ready.
  • Orders must be picked up within two weeks to avoid storage fees.

For any shipping inquiries, contact MDI Salon Equipment Inc. at +1 346-730-0018.